Last night, Falck Assistance in Norway was awarded a prize for their excellent customer service. The Norwegian ‘Kundeserviceprisen 2018’ was given to Falck for being the number one call centre in the category of roadside assistance, and in the top 10 of all call centres in Norway.
Insurance company Topdanmark prolongs and expands their contract on “Tophjælp” with Falck. From May 1st, Falck will handle Topdanmark’s customers from the second they call until their problems are solved. Going forward, Falck will also handle emergency calls from Topdanmark’s customers and satellite surveillance of expensive vehicles.
Falck Assistance Nordic joins RAC (UK), VHD (The Netherlands) and Europ Assistance (rest of European coverage) in forming ERA, a European-wide alliance of well-established motoring services businesses.
Falck and Verisure today announce that they have entered into transactions to launch a new sales cooperation for monitored alarm services to families and small business owners in Denmark and Norway. As part of the cooperation, Verisure is acquiring Falck’s alarm customer portfolio and certain other operational assets in Denmark and Norway.
Falck has acquired the Lithuanian assistance company Atlas Assistance. “Another great step in our strategy”, says CEO Bo Uggerhoj, Falck Assistance
A group of extraordinary roadside service officers from Norway is the focus point of a new documentary series produced by National Geographic Channel. The series is called “Heroes of the Winter Roads” (“Vinterveiens helter”) and has recently premiered across Europe.
In 2014, Falck successfully took further steps towards its goal of becoming a global provider of services assisting people in emergency situations and preventing and mitigating the effects of illness and accidents. Falck significantly strengthened its position on the most important markets in Europe, Latin America and the United States, winning several major new and repeat contracts.
Falck’s Annual Report for 2013 shows revenue growth of 9.0% to DKK 12.5 billion, mainly generated in the current business, where organic growth accounted for 7.7%. The share of Falck's revenue generated outside Denmark continued to increase and was 53.4% in 2013, up from 51.6% in 2012.
For more than a century, Falck has worked with local and national governments to prevent accidents, diseases and emergency situations, to rescue and assist people in emergencies quickly and competently and to rehabilitate people after illness or injury. This has made Falck an international leader in emergency response and healthcare services.
Falck operates in 30 countries and has approximately 27,000 employees.
Sydhavnsgade 18
2450 Copenhagen SV
Denmark
