Last night, Falck Assistance in Norway was awarded a prize for their excellent customer service. The Norwegian ‘Kundeserviceprisen 2018’ was given to Falck for being the number one call centre in the category of roadside assistance, and in the top 10 of all call centres in Norway.
Insurance company Topdanmark prolongs and expands their contract on “Tophjælp” with Falck. From May 1st, Falck will handle Topdanmark’s customers from the second they call until their problems are solved. Going forward, Falck will also handle emergency calls from Topdanmark’s customers and satellite surveillance of expensive vehicles.
From July 1, 2018, Falck will provide emergency rescue and ambulance services in Bonn. Falck won the contract in Bonn in a Europe-wide tender.
Executive Vice President Jan F. Steenhard is a founder of Falck Healthcare and was its first CEO.
The 2017 edition of the Falck Sustainability Report has been published.
Central Denmark Region has extended the contract on ambulance and patient transport until 2021.
Highlights of Falck’s financial results for 2017:
Revenue was flat at DKK 15,227 million (2016: DKK 15,109m).
Operating profit (EBITA) was DKK 2 million (2016: DKK 758m) for an EBITA margin of 0% (2016: 5.0%). EBITA was negatively impacted by DKK 344 million in write-downs on accounts receivable in its US Ambulance business and on the carrying amount of its customer management system in Assist
Uno Lundberg is the new CEO of Falck Ambulance, Sweden. Uno Lundberg comes to Falck from a position as Finance and Business Development Manager with Bravida in Sweden. He also has extensive experience from a number of security companies.
Falck has been awarded the operation of nontransporting EMS vehicles in the entire western part of the Central Denmark Government Region on the Jutland peninsula.
Anette Damgaard will resume the new role of Vice President of Falck Healthcare in Denmark on February 1st. She will enter the Nordic management group for “employee healthcare”.
Matt Gallagher joined Falck as SVP and CEO of Falck USA effective from January 8, 2018.
Katariina Matveinen will assume the position as Managing Director of Falck Finland (9Lives) effective as of January 1, 2018.
For more than a century, Falck has worked with local and national governments to prevent accidents, diseases and emergency situations, to rescue and assist people in emergencies quickly and competently and to rehabilitate people after illness or injury. This has made Falck an international leader in emergency response and healthcare services.
Falck operates in 30 countries and has approximately 27,000 employees.
Sydhavnsgade 18
2450 Copenhagen SV
Denmark
