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Falck in Norway wins award for customer service

Falck in Norway wins award for customer service

​Last night, Falck Assistance in Norway was awarded a prize for their excellent customer service. The Norwegian ‘Kundeserviceprisen 2018’ was given to Falck for being the number one call centre in the category of roadside assistance, and in the top 10 of all call centres in Norway.

Topdanmark expands road side assistance contract with Falck

Insurance company Topdanmark prolongs and expands their contract on “Tophjælp” with Falck. From May 1st, Falck will handle Topdanmark’s customers from the second they call until their problems are solved. Going forward, Falck will also handle emergency calls from Topdanmark’s customers and satellite surveillance of expensive vehicles.

Falck wins ambulance tender in Bonn

Falck wins ambulance tender in Bonn

From July 1, 2018, Falck will provide emergency rescue and ambulance services in Bonn. Falck won the contract in Bonn in a Europe-wide tender.

Falck implementing global operating models to restore margin after further decline in 2017

Falck implementing global operating models to restore margin after further decline in 2017

Highlights of Falck’s financial results for 2017:
Revenue was flat at DKK 15,227 million (2016: DKK 15,109m). Operating profit (EBITA) was DKK 2 million (2016: DKK 758m) for an EBITA margin of 0% (2016: 5.0%). EBITA was negatively impacted by DKK 344 million in write-downs on accounts receivable in its US Ambulance business and on the carrying amount of its customer management system in Assist

Matt Gallagher comes to Falck from a position as VP of Operations with US Renal Care

New CEO of Falck USA

Matt Gallagher joined Falck as SVP and CEO of Falck USA effective from January 8, 2018.

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Welcome to Falck Global!

For more than a century, Falck has worked with local and national governments to prevent accidents, diseases and emergency situations, to rescue and assist people in emergencies quickly and competently and to rehabilitate people after illness or injury. This has made Falck an international leader in emergency response and healthcare services.

Falck operates in 30 countries and has approximately 27,000 employees.

Falck Global

Sydhavnsgade 18
2450 Copenhagen SV
Denmark